Cancellation and refunds
Cancellation policy: Moderate
Full refund up to 5 days before check-in. After that, the first night isn't refunded and the other nights are refunded 50%.
Any booking made at least 7 days before check-in can be cancelled for a full refund within 24 hours of booking.
Cleaning and pet fees are always refunded if you cancel before check-in, with their taxes.
Changes to your trip
You can change your dates or number of guests from your account before check-in. If the new total is higher you pay the difference; if it's lower, the difference is refunded as the cancellation policy allows.
How refunds are paid
Refunds go back to the card used to pay. Banks usually take 5 to 10 business days to show them.
Each booking keeps the policy that was in place when it was made.
